Privacy Policy

Macedo Metalworks LLC ("Company," "we," "us," or "our") operates the website macedometal.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, request an estimate, or engage our metal fabrication, welding, and structural steel services. Please read this policy carefully. By using the Site, you consent to the data practices described herein.

1. Information We Collect

Personal Information You Provide

When you fill out a contact form, request a free estimate, call our office, or send us an email, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Mailing or project address
• Company or business name (if applicable)
• Project details and specifications you provide
• Photographs or drawings of your project site

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through your browser or device, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or search engine
• Pages viewed, time spent on each page, and navigation paths
• Date and time of access
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide services: To respond to your inquiries, prepare estimates and proposals, schedule consultations, and deliver our metal fabrication and welding services.
• Communicate: To contact you regarding your project, follow up on estimates, send appointment confirmations, and provide project updates.
• Improve our Site: To understand how visitors use our website, optimize user experience, and improve our content and services.
• Marketing: With your consent, to send occasional updates about our services, seasonal promotions, or industry news. You may opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business operations: To maintain records for accounting, tax reporting, and business management purposes as required by Florida law.

3. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the Site to function properly, such as maintaining session state and security features.
• Analytics cookies: Help us understand how visitors interact with the Site by collecting anonymous usage data (e.g., Google Analytics).
• Functional cookies: Remember your preferences (such as form entries) to provide a more personalized experience.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being set. Please note that disabling cookies may affect the functionality of certain features on our Site. For more information on managing cookies, visit your browser's help documentation.

4. Third-Party Services

We may use third-party services that collect, monitor, and analyze information to improve our Site's functionality and our business operations. These may include:

• Google Analytics: To analyze website traffic patterns and user behavior. Google Analytics uses cookies to collect anonymized data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google Fonts: To serve web fonts for consistent typography across devices. Google may collect your IP address when fonts are loaded.
• Social media platforms: Our Site contains links to Facebook, Instagram, LinkedIn, and WhatsApp. These platforms have their own privacy policies governing how they collect and use your data when you interact with their services.
• Hosting and CDN providers: Our Site is hosted by third-party providers that may process server logs containing your IP address and access data.

We do not sell, trade, or rent your personal information to third parties. We do not share your data with third parties for their direct marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our Site
• Secure storage of client records and project files
• Access controls limiting data access to authorized personnel only
• Regular review of our data collection and storage practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Inquiry and estimate data: Retained for up to two (2) years after your last interaction with us.
• Client project records: Retained for a minimum of seven (7) years to comply with Florida business record-keeping requirements and warranty obligations.
• Website analytics data: Anonymized and retained in aggregate form indefinitely.

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal information, subject to legal retention requirements.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, commonly used format.
• Right to opt out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within thirty (30) days.

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to opt out of sale: We do not sell your personal information. If this practice changes, we will provide a clear opt-out mechanism.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, please email us at sales@macedometal.com with the subject line "CCPA Request." We may need to verify your identity before processing your request.

9. International Users & GDPR

Our Site is operated from the United States. If you are visiting from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, please be aware that your information may be transferred to, stored, and processed in the United States.

If you are subject to the General Data Protection Regulation (GDPR), we process your personal data under the following legal bases:

• Consent: When you voluntarily submit your information through our contact forms or marketing opt-ins.
• Legitimate interest: To improve our services and respond to your inquiries.
• Contract performance: When processing is necessary to fulfill our service agreement with you.
• Legal obligation: When we are required to process data under applicable law.

GDPR users have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated your data protection rights.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact us:

Macedo Metalworks LLC
2890 US-17, Casselberry, FL 32707
Phone: (407) 674-2040
Email: sales@macedometal.com

We will make every effort to respond to your inquiry within thirty (30) business days.